How can we help?
We're a small studio. Every message reaches an actual person on our team which is usually answered within 24 hours, often sooner.
Quick answers
Most questions have a faster answer in our FAQ. Try here first:
- — Where is my order?
- — How do I return or exchange a piece?
- — Will my piece tarnish? Can I shower in it?
- — What size should I order?
- — Do you ship internationally?
Still need us?
When you write, please include:
- Order number — if your message is about an order
- Photo — if a piece arrived damaged or isn't right
- What you'd like us to do — refund, replace, repair, just answer a question
Saves us a back-and-forth and gets your answer faster.
What we cover
Tracking, address changes, missing packages, expedited shipping requests.
30-day returns on unworn pieces, no restocking fee. Email us your order number and we'll send return instructions. Return shipping is paid by the customer unless a piece arrived damaged or incorrect.
Questions about character limits, fonts, and timing.
Boutiques, hotels, concept stores: include your business name, location, and a website or Instagram so we can review.
Include your handle, audience, and what you have in mind. Our team reviews creator inquiries on Mondays.
When we're around
Monday–Friday, 9am–6pm ET
Closed weekends and US holidays.
Off-hours messages get answered first thing the next business day.
Where we are
Mondsee Jewelry is based in Miami, Florida.
Orders ship from within the United States.
Or send us a note
Drop your message below — it lands in the same inbox.
— The Mondsee Atelier