Refund Policy

We want you to love every piece. If something isn't right, we're here to make it easy.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return. After this window, we're unable to offer a refund or exchange. To start a return, email mondseecompany@gmail.com with your order number and we'll send return instructions.

Items must be unworn, unused, and in original packaging, with your order number or proof of purchase. There is no restocking fee. Return shipping is paid by the customer unless your item arrived damaged, defective or incorrect.

Damages & Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately with a photo so we can make it right. In these cases we cover the cost of the return or replacement.

Non-Returnable Items

The following items cannot be returned:

— Earrings and body jewelry (for hygiene reasons, once the seal is broken)
— Custom or personalized pieces
— Sale or outlet items
— Gift cards
— Cleaning products or packaging accessories

If you have a question about a specific item, don't hesitate to reach out before purchasing.

International Orders

Due to the complexity of international customs, all international orders are final sale and cannot be returned.

All customs duties, brokerage fees, and taxes for international orders are solely the customer's responsibility.

Exchanges

To exchange an item, return the original piece and place a new order once the return is accepted. This is the fastest way to get what you love.

Refund Processing

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method automatically.

Please allow a few business days for your bank or credit card provider to process and post the refund.