Refund policy
We offer a 30-day return policy: you have 30 days from the date your order is delivered to request a return. There is no restocking fee.
Eligibility
To be eligible for a return, your item must be unworn and unused, in the same condition you received it, and in its original packaging. You'll also need your order number or proof of purchase.
How to start a return
Email us at mondseecompany@gmail.com with your order number and the item(s) you'd like to return. If your return is approved, we'll reply with the return address and instructions. Items sent back without first requesting a return can't be accepted.
Return shipping
Return shipping costs are the customer's responsibility and are not refunded, unless the item arrived damaged, defective or incorrect.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us right away with your order number and a photo so we can make it right. In these cases we cover the cost of the return or replacement.
Non-returnable items
- Earrings and body jewelry, once worn or once the hygiene seal is broken
- Custom or personalized pieces
- Sale and outlet items (final sale)
- Gift cards
- Cleaning products and packaging accessories
International orders
International orders are final sale and cannot be returned. Customs duties, brokerage fees and import taxes on international orders are the customer's responsibility.
Exchanges
The fastest way to get the item you want is to return the original piece and, once the return is approved, place a new order for the new item.
Refunds
Once we receive and inspect your return, we'll email you to let you know whether the refund was approved. Approved refunds are issued automatically to your original payment method. Your bank or card issuer may take a few business days to post it.
Questions about a return? Email mondseecompany@gmail.com.